NDIS support worker invoice template & checklist

A clear invoice makes it easier for a participant or plan manager to understand what support was delivered, when it was delivered and what is being charged.

This guide is written for independent Australian support workers. It is a practical checklist, not a substitute for checking the current NDIS rules, pricing arrangements or your own tax obligations.

What should an NDIS invoice include?

The NDIA's current provider record-keeping guidance says invoices should contain the minimum identifying information for the support delivered, plus specific invoice details. For most independent support workers, that means keeping the following information together.

The NDIA notes that each invoice can only be for one participant, although an invoice can contain multiple NDIS supports.

A simple invoice structure

Self-managed and plan-managed participants

For a self-managed participant, the participant pays the provider and keeps evidence such as invoices and receipts. For a plan-managed participant, providers generally send invoices to the participant's plan manager for processing.

Common invoice mistakes to avoid

• Using the wrong participant or support date.
• Leaving out the ABN or applicable support item.
• Charging hours or travel that don't match your underlying work records.
• Combining different participants on the same invoice.
• Assuming every NDIS service has the same GST treatment.
• Using an outdated item code without checking current NDIS information.

Make the invoice match your records

The strongest workflow is to create the invoice from the work you've already recorded. Your shift, travel and support records should agree with the invoice rather than being reconstructed later from memory.

Related guide

NDIS support worker progress notes: what to record and an example structure

Official sources

Check the current requirements directly with the NDIS record-keeping requirements and NDIS guide to getting paid.