NDISSupportFlow

Q: What happens if I lose or change my phone?

Your records live on that device only. If you have backed up using an encrypted file with a passphrase only you know, you can restore on a new device. If you haven't backed up, that data is genuinely gone.

Your support work, organised in one place.

Invoices • Shifts • Notes • Kilometres • Expenses • Tax

Private by design • Works offline

Open SupportFlow

Everything in one place

Built around how you actually work — log once and let the app connect the rest.

Shifts Log every shift with dates, times, participants and support type. Your calendar and register, always up to date.

Invoices NDIS item codes built in. Tick the shifts, pick a participant, and the invoice fills itself. Send or save as PDF.

Travel & kilometres Record a trip once — it attaches to the invoice at the NDIS rate and counts toward your vehicle deduction at the ATO rate.

Tax estimate A running figure showing what to set aside after expenses and your vehicle deduction. No June surprises.

Progress notes & incidents Write notes while the shift is fresh. Log incidents with the NDIS Commission's reporting guidance built in.

Expenses & agreements Track business expenses as you spend. Generate service agreements ready to sign, stored with each participant.

Everything you need to run your support work

Log the shift in Work, raise the invoice, and Money keeps a running tax figure the moment you mark it paid.

Invoice in minutes

NDIS item codes built in, participant and plan manager details filled in, due dates worked out automatically. Pick who it's for and most of it is already done.

An NDIS invoice in SupportFlow, showing the line items built from ticked shifts and the total due

Know what to put aside for tax

A running figure for an estimate of what you may need to put aside for tax, using current rates, after your expenses and vehicle deduction. This is the number that stops June being a shock.

The tax summary in SupportFlow, showing the amount to set aside and the vehicle deduction

Stop doing the same admin twice.

One trip. One record. Every use it's entitled to.

Log the trip Participant, route, kilometres, logged once on your phone

Bill it Attaches to their invoice at the NDIS travel rate

Claim it Same kilometres count toward your vehicle deduction

Keep it Records kept together for your tax records

The same goes for shifts. Log one and the app helps match it to the applicable support item, weekday, evening, Saturday or public holiday, then puts it on the invoice and counts it toward your tax. You enter it once.

Your support work, organised.

Manage shifts, notes, travel and invoices on your phone or computer.

Open SupportFlow

Before you ask

The questions people actually have, answered plainly.

Is my participant information private? Yes. Your records stay on your device by default and are not stored in a central SupportFlow database.

What happens if I lose or change my phone? Your records live on that device only. If you've backed up, an encrypted file with a passphrase only you know, you restore it on a new device and you're back. If you haven't backed up, that data is genuinely gone, the same as any other file on a lost phone.

Does it work without internet? Once you've opened it successfully one time, the core app keeps working with no connection at all. A few features that genuinely need the internet, like sending an email or the optional deduction checker, wait until you're back online.

How do I get started? Open SupportFlow and complete the setup for your business, passcode and encrypted backup.

Install SupportFlow: add it to your home screen and it works offline.

Your participant records stay with you

You hold people's names, NDIS numbers and notes about their disability. That's health information, and the law treats it seriously. So does this app.

Records stay on your device No account, no cloud copy, no central SupportFlow database holding participant details.

Lock the app with a PIN Set a PIN or use your fingerprint or face where your phone supports it.

Backups are encrypted AES-256 with a passphrase only you know, applied before the file leaves your device.

Works offline Once opened successfully once, the core app keeps working with no connection at all.

Full detail on how backups, locking and sharing work is in the Privacy Policy.